Shipping Coverage

THAMES TILES & STONE LTD currently offers delivery services exclusively within the United Kingdom.

All orders must be delivered to addresses within the UK; international shipping or direct overseas delivery is not supported.

Order Processing Time

Orders enter the processing stage once payment is confirmed:

  • Order processing time: 1–2 business days

During this period, we conduct order verification, inventory confirmation, and packaging preparation.

Delivery Time

Once an order has been dispatched, the estimated delivery times are as follows:

  • Standard delivery time: 3–5 business days
  • Estimated total delivery time: 4–7 business days (including processing time)

Delivery times are estimates and may be subject to slight delays due to peak logistics periods, weather conditions, or force majeure events.

Logistics Partners

We partner with various UK-based and international logistics providers to ensure efficient and secure delivery, including:

  • Royal Mail
  • DPD UK
  • Evri (Hermes UK)
  • UPS UK (for specific regions or special orders)

The specific carrier is automatically selected based on the delivery address, product type, and delivery efficiency.

Import/Export and Compliance Standards

As this website serves the UK market exclusively, international export procedures do not apply.

All products comply with relevant UK trade and consumer product safety regulations, including:

  • UK Consumer Rights Act 2015
  • UK Product Safety Regulations
  • UK General Product Safety Requirements

We ensure that all products meet essential safety and compliance requirements before entering the market.

Delivery Information

  • A valid UK delivery address is required for all orders.
  • Delivery to P.O. Boxes is not supported.
  • Customers must ensure address details are accurate to avoid delays or returned shipments.

Delivery Exceptions

Delivery times may be extended in the following situations:

  • Public holidays or peak logistics periods
  • Weather or traffic-related issues
  • Incomplete or incorrect address information
  • Delays beyond the logistics provider’s control

Order Tracking

Once an order is dispatched, customers will receive tracking information to monitor the delivery status in real-time. ## Customer Support

For any questions regarding delivery, please contact:

thamestiles@hotmail.com
+44 7706 169069