Privacy Policy – Hardware Tools & Supplies | Core Hand Tools, Specialized Tools & Kits

1. Introduction

THAMES TILES & STONE LTD is committed to protecting your privacy and the security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect the information you provide when using the website thamestiles.shop.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information while you use this website:

2.1 Personal Information

Name
Contact address
Email address
Phone number
Order-related information

2.2 Device and Usage Information

IP address
Browser type
Access times and page visit history
Device information

2.3 Transaction Information

Order details
Payment-related information (processed by payment service providers)

3. How We Use Information

We use the collected information for the following purposes:

Processing and fulfilling orders
Providing customer support services
Improving the website experience and service quality
Preventing fraud or illegal activities
Meeting legal and compliance requirements

4. Payment Information Security

All payment transactions are processed through secure third-party payment service providers.

We do not directly store full payment card details.

5. Use of Cookies

This website uses cookies to enhance the user experience, including:

Remembering user preferences
Analyzing website usage behavior
Optimizing website performance

Users may choose to disable cookies in their browser settings, though this may affect the functionality of certain features.

6. Information Sharing

We do not sell or rent your personal information.

We may share information in the following circumstances:

With logistics partners for order delivery
With payment service providers to complete transactions
As required by law or in response to lawful requests from government agencies
To prevent fraud or security risks

7. Data Storage and Security

We implement reasonable technical and administrative measures to protect your personal information, including:

Encrypted data storage
Access control
Secure server environments

However, no method of internet transmission can guarantee 100% security. ## 8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Order processing
Legal and tax requirements
Customer service support

9. User Rights

Under UK data protection regulations (UK GDPR), you have the following rights:

To access your personal data
To correct inaccurate data
To request the deletion of personal data
To restrict or object to data processing

Please contact us to exercise these rights.

10. Protection of Minors

This website is intended for users aged 18 and older.

We do not knowingly collect personal information from minors.

11. Third-Party Services

This website may use third-party services (such as payment or logistics providers); these services have their own independent privacy policies, which we recommend you review.

12. Policy Updates

We may update this privacy policy from time to time.

Updated versions will be posted on this page; continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this privacy policy, please contact us:

Email: thamestiles@hotmail.com
Phone: +44 7706 169069