1. What products do you sell?

We primarily sell hardware and tool products, including:

• Core Hand Tools
• Specialized Tools
• Tool Kits / Sets

Suitable for home repairs, DIY projects, and professional construction use.

2. How long does delivery take?

Order processing and delivery times are as follows:

• Order processing time: 1–2 business days
• Delivery time: 3–5 business days
• Total estimated delivery time: 4–7 business days

3. Do you offer international shipping?

No. We currently only support shipping within the UK.

4. What payment methods do you accept?

We accept various payment methods, including but not limited to:

• Credit cards
• Debit cards
• Other secure online payment methods

5. Can I modify or cancel my order?

If your order has not yet been shipped, you can contact customer service to request a modification or cancellation.

Once the order has entered the shipping process, it cannot be changed or cancelled.

6. How do I request a return or refund?

You can request a return or refund within 14 days of receiving your items.

Please contact customer service first to confirm the return process, then ship the items back to the designated return address.

7. What is the return address?

The return address is:

THAMES TILES & STONE LTD
Unit 6 Pinewood Estates, Wexham Street
Slough, United Kingdom, SL3 6NB

8. What should I do if I receive damaged or incorrect items?

If you receive damaged or incorrect items, please contact us as soon as possible.

We will prioritize arranging a replacement or refund for you.

9. Account Information

Creating an account allows you to conveniently manage orders, view purchase history, and speed up future checkout processes, thereby enhancing your overall shopping experience.

10. How do I contact customer service? You can contact us via:

Email: thamestiles@hotmail.com
Phone: +44 7706 169069

We typically respond within 1–2 business days.