Return Period

We offer a return policy that complies with UK consumer rights regulations.

Customers may request a return or refund within 14 days of receiving the goods.

Requests made after 14 days will not be accepted unless the goods have quality issues or were damaged during transit.

Return Conditions

To ensure your return request is accepted, the goods must meet the following conditions:

  • Unused and in their original condition
  • Packaging intact, without significant damage
  • Accompanied by all original accessories and manuals

The following situations may render items ineligible for return:

  • Issues caused by human-induced damage
  • Damage resulting from improper use
  • Items that show clear signs of use

Refund Process

The refund process is as follows:

  1. Customer submits a return request and contacts customer service
  2. We review the return request
  3. Customer ships the goods back to the designated return address
  4. Refund is processed after the goods are inspected and verified

Refund Processing Time

  • Goods inspection time: 1–2 business days
  • Refund processing time: 3–5 business days (refunded to the original payment method)

Actual receipt of funds may vary depending on the bank or payment provider.

Return Address

All returns must be sent to the following address:

THAMES TILES & STONE LTD
Unit 6 Pinewood Estates, Wexham Street
Slough, United Kingdom, SL3 6NB

Shipping Costs

Shipping cost policies apply as follows:

  • Returns not due to quality issues: Customer bears the return shipping costs
  • Damaged or incorrect items: We bear the return shipping costs

Damaged or Incorrect Items

If the items you receive fall into any of the following categories, please contact us as soon as possible:

  • Damaged items
  • Incorrect items received
  • Missing parts or accessories

We will prioritize arranging a replacement or refund for you. ## Refund Method

Refunds will be issued to your original payment method, including but not limited to:

  • Credit cards
  • Debit cards

Important Notes

  • Please contact customer service to confirm the process before returning items.
  • Packages returned without prior confirmation may not be processed.
  • Please pack returned items securely to prevent damage during transit.

Customer Support

For assistance, please contact:

thamestiles@hotmail.com
+44 7706 169069